Privacy Policy

 

Privacy Policy

 


At Petly, protecting your personal data is a priority. We are committed to ensuring the confidentiality, security, and transparency of the processing of your information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.


1. Data Controller


The data controller responsible for the processing of personal data through the website try-petly.com is:


Zoobiotic LTD.

RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG

Email: contact@try-petly.com

Business email: admin@zoobioticltd.com

Phone: +1 9382135068


2. Collection of Information


We collect only the personal data that is strictly necessary in the following situations:

 

  • when you place an order on our website,

  • when you subscribe to our newsletter,

  • when you contact our customer support team.

 


The data collected may include your first name, last name, email address, delivery address, phone number, and payment information.


We use Shopify as our e-commerce platform, which may also collect certain technical data necessary to ensure the operation of the website and the checkout process.


3. Use of Information


Your personal data is used solely for the following purposes:

 

  • to process and deliver your orders,

  • to provide effective customer support,

  • to send you offers and commercial communications, only where you have given your consent,

  • to improve your user experience on our website.

 


You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.


4. Cookies and Similar Technologies


Petly does not use advertising tracking cookies or invasive analytics tools.


Only technical and functional cookies that are strictly necessary for the proper operation of the website are used, including cookies related to cart management and checkout through Shopify.


For more information, please refer to our Cookie Policy.


5. Legal Basis for Processing


The processing of your personal data is based on:

 

  • the performance of a contract, for example the processing and delivery of your orders,

  • your consent, for example when subscribing to our newsletter,

  • our legitimate interest, for example in improving website navigation, customer experience, and fraud prevention.

 


6. Data Retention


Your personal data is retained only for as long as necessary to fulfill the purposes described above:

 

  • order-related data is retained for the period required by applicable legal and accounting obligations,

  • marketing data is retained until you unsubscribe or withdraw your consent,

  • technical data related to session cookies is retained for the duration necessary for the functioning of your browsing session.

 


7. Sharing of Data and International Transfers


We do not sell or rent your personal data to third parties.


Your information may be shared only with trusted third parties where necessary, including:

 

  • logistics and delivery partners, in order to deliver your orders,

  • payment providers, in order to process your transactions securely,

  • Shopify, our technology and hosting provider based in Canada.

 


Because we sell worldwide and operate internationally, some personal data may be processed or transferred outside the European Economic Area (EEA), including to Hong Kong and Canada.


Where such transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws, including contractual protections, secure hosting, and SSL encryption where relevant.


8. Data Protection and Security


All transactions carried out on our website are protected using SSL encryption and processed through secure systems.


We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.


9. Your Rights


In accordance with applicable data protection laws, including the GDPR where applicable, you may have the right to:

 

  • access your personal data,

  • request correction of inaccurate data,

  • request deletion of your personal data,

  • withdraw your consent at any time where processing is based on consent,

  • request portability of your data where applicable.

 


To exercise any of these rights, you may contact us at: contact@try-petly.com


10. Changes to This Policy


Petly reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, technical developments, or business practices.


Any updates will be published on this page with a clearly visible revised date.


11. Contact


For any question regarding this Privacy Policy or the processing of your personal data, you may contact us at:


contact@try-petly.com

admin@zoobioticltd.com